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Old 02-13-2017, 11:46 PM   #1
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Thumbs up 'Who wants pizza?': WestJet pilot buys food for stranded Air Canada passengers

You can't pay enough for this kind of outstanding, positive publicity. Another reason to add to my long list of reasons to love West Jet. How much do I love West Jet? If I had a choice between a late WJ flight with a rough, two bounce landing over an Air Canada on time, smooth as silk landing... I'd still go with West Jet.

This would have been a tough pill for Air Canada to swallow - must have been much gnashing of teeth over the phrasing of their 'acknowledgement' of the act - love how they weaseled their way through it:

***A WestJet pilot is earning high praise after paying for pizza for passengers that got rerouted while travelling to St. John's — on an Air Canada flight.

"There was outwards applause when it happened," said John Samms, who lives in St. John's.

The Air Canada plane that had originated in Toronto couldn't land in St. John's on Feb. 8 due to bad weather and ended up landing in Fredericton.

Samms said passengers were told by an Air Canada employee at the airport at midnight that it wasn't possible to get food delivered.

"Out of nowhere, a WestJet pilot emerged and said, 'Hey ... I am from WestJet and we do things differently. Who wants pizza?'" Samms told CBC's St. John's Morning Show.

"Within 20 minutes to half an hour the pizza had arrived and I think he paid for it out of his own pocket."

While Samms isn't sure how many people had a slice, he said at least four extra large pizzas were delivered to the terminal.

Samms said it was especially surprising, since all of the passengers were travelling on a competing airline.

"That was the irritating part for me ... I had taken it as perhaps a lack of effort on Air Canada staff," said Samms, who had lived in Fredericton for a few years and knew there were at least a few pizza places open.

For its part, Air Canada is apologizing to customers, and acknowledging the efforts of the WestJet employee.

"Unfortunately the food service was closed but thankfully, a caring customer, an airline employee himself, so truly empathetic to the situation, stepped up," Air Canada said in a statement provided to CBC News.

"Clearly we should have done better for our customers."

Samms said no airline is perfect all the time, but people remember when staff go out of their way.

"A little bit of effort can go a long way when it comes to customer service," he said.

CBC News asked WestJet for comment and the mystery pilot's name, but had not heard from that airline as of Monday...***


http://www.cbc.ca/news/canada/newfou...gers-1.3979790
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Old 02-14-2017, 01:11 AM   #2
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Ugh...Air Canada. Take WestJet even if the ticket is a grand more (not likely). AC has their noses SO far up in the air, they'll have you believing you exist to serve THEM.

AC was also gouging for flights for people trying to get out of Fort Mac during the fire, while WestJet was flying people in and out, at discounts I believe, and flying supplies in.

WestJet rocks, AC sucks. WestJet treats its passengers like people. Their food is better than that crap AC serves, too.

That pilot is awesome. And now the company REALLY must love him.
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Old 02-14-2017, 02:09 AM   #3
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The thing that amazes me is that AC didn't immediately order like 20 pizzas as soon as they caught wind of what was happening. It boggles the mind.
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Old 02-14-2017, 03:03 AM   #4
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Sys, AC was the only truly national airline left, and until recently, the only Canadian non-charter flying internationally out of Canada. AC does the absolute minimum required in all circumstances, as it hasn't had much in the way of competition. Every time another small airline starts up and moves into regional flights, offering cheaper airfare, AC drops their insanely high rates to try to knock the new one out of business. They suck. They knocked WestJet out of my city after just a couple of years. That means that we can only fly to Toronto, and any connections should be AC if you want guaranteed flights to your destination. (Two carriers, first doesn't get you to connecting airport on time, next leg not covered because it's a different carrier.

If at all possible, I fly out of here on Porter. I would rather pay Porter more (if necessary), land downtown in TO, and have to make my way out to Pearson airport, getting another carrier to our destination.

I HATE the way AC treats their passengers like gum on their shoes, and their snotty business culture. We had to fly AC to the UK last summer, and I have vowed to never do so again.
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Old 02-14-2017, 04:50 AM   #5
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I hear you. My dad's old airline (Pan Am) basically got put out of business by national carriers. They got bled dry for years on their international routes, which were their only routes pre-deregulation. By the time deregulation happened and they could acquire domestic routes, they were in such bad shape that they were a walking corpse.
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